From that day on, Alex made sure to regularly check her laptop's clock and keep her GlobalProtect client up to date. She also appreciated the efforts of Ryan and the IT department in keeping her connected and productive.

Frustrated, Alex reached out to her company's IT department, hoping they could help her resolve the issue quickly. Her ticket was assigned to a helpful IT specialist named Ryan, who responded promptly.

"Try to download and install the new certificate, and then reconnect to the VPN," Ryan instructed.